Administrative Assistant III (Current Employee) – Charlotte, NC – June 19, 2019
Company benefits are not as good as people think. Management does not listen nor have a true vision on a direction. They need leaders someone who can take the wheel and direct a group and send them out to do the job they were hired to do. If you cannot trust your team, then you are not a good manager/leader. You pick people for a job not just a warm body to fill a space!
Client Specialist II (Current Employee) – Las Vegas, NV – June 19, 2019
Ok pay HOWEVER working here is like high school, cliques, gossiping, lies and all. Reps on the phones have more knowledge then some managers. One manager here is VERY 'flamboyant'' and unprofessional in discussing personal and very private details on what is done on his "off the clock'' time which makes a lot of the employees here very uncomfortable. You have to be VERY careful to always cross your T's and dot your I's because incompetent managers will tell lies to try get you wrote up or fired because will get wrong answers to questions and YOU will get coached and disciplined for it. Half of the management have little to no knowledge about what they are suppose to be coaching the reps on not to mention most of the managers attendance is horrible because of the stressful and high call volume and they aren't even the ones taking the calls. Managers don't know answers to questions and will not follow up with the right answer. Some managers wont take sup calls when the call is escalated or when client request to speak to a manager. You will be hired for one position then they will gradually add duties that other departments are supposed to be doing without adding on the extra pay. Very high call in rate because of the stressful, rude and very disrespectful calls from clients. Again the reps on the phones are more educated and more knowledgeable then the people supervising/managing them. Bottom line Some not all of the managers here are unhelpful and unknowledgeable and are only at the position they are in because of the length of time that they been here and because of WHO theymore... know and certainly NOT what they know.less
Long list but the major cons are incompetent, unprofessional, lazy, hardly present, petty managers and high call in rate that leads to back to back calls, little to no help.
PROFESSIONAL BANK TELLER (Former Employee) – Atlanta, GA – June 19, 2019
Bank of America at the time was a great job. Hours were perfect and allowed time for my growing family. Nights and weekends off except for a few hours on some Saturdays. Training is good and managers were good
I worked at BOA for 8 years in their Kennesaw location and I can say that I would rather work in fast food than to EVER go back to that company. The work life balance is horrible no flexible scheduling the pay is horrendous. The opportunity for advancement is not there the leadership is clueless. I can honestly say that it was the WORST company to work for.
Immediate team was wonderful but Management was horrible.
Sales Operations Manager II (Former Employee) – Lakewood, WA – June 18, 2019
Upper management was horrible regarding treating all equal and are not welcoming of breaking bad habits and excepting ways to increase productivity. Some Manager bully and discriminate towards parties depending on personal preference. I
Program Manager/Project Manager/RTE/Scrum Master (Current Employee) – Plano, TX – June 17, 2019
A typical day starts with meetings and collaboration with offshore teams. Second half of the day is spent mostly on Management meetings and sync up calls. Workplace culture used to be great but off late it is declining. The hardest part of the job is run an Agile train with teams from across globe. The most enjoyable part is to use bank provided learning opportunities to enhance your skills
Data Entry Operator (Former Employee) – Atlanta, GA – June 17, 2019
When I worked here there were no real advancement opportunities for growth. The pay was very low for the amount of work that was required of you. Outdated technology products provided for you to do your job.
Executive Assistant (Former Employee) – Dearborn, MI – June 17, 2019
Working with Financial Advisories was very interesting and informative. Love working in that kind of environment where you not only help other people plan there financial future but you learn a lot about the money market.
Good company but they do not care about the people that work there
Collections Representative (Former Employee) – Fort Worth, TX – June 17, 2019
Management in my departments gets a total fail. They don't pass the EXACT same information to everyone. They show little to no interest in helping people try to advance. Management needs sensitivity training because some very inappropriate things are said all the time. The medical benefits are really good.