I used to work for the company back 99-2003 excellent company to work for since I had connections
Start to see your amployees, not just as waste low pay slaves, management with fake smiles only care about reporting numbers, but generally don't care, snakes in one pit. I saw many people was left, precisely check Santa Monica, they just don't care, this is why capital one is failure and destined to fail
Actually follow the process you set up for minor mistakes instead of immediately firing an employee for one mistake
CEO''s of companies should not focus so much on peoples past when deciding to hire someone. We all have made mistakes in life. The thing is to learn from it the first time so that it is not repeated. Lot's of CEO's have done illegal things in life and they are able to move past that and still get great careers. I am a strong believer in second chances. Lots of people out there who just so happen to be at the wrong placed at the wrong time with the wrong people doing wrong, but they end up getting a charge even though they had no idea what was going on. This is not fair nor is it right. Give people a chance to explain before you let a background check with one charge stop you from hiring a great employee.
The company is large and needs to set its hierarchy up better.
Answered - Site Supervisor/Security (Current Employee) - Long Island, NY
Employees should be recognized based on job performance in the role you ask them to fulfill, not based on job roles they are not filling.
Answered - Manager, Card Features (Current Employee) - Richmond, VA
Keep it up!
Answered - Statistician Manager (Former Employee) - Richmond, VA
The reps could rotate positions to break monotony avoid short calls.
Answered - Credit Card Customer Service Rep (Former Employee) - Las Vegas, NV
Be more helpful when it comes to your employee home problems not fire them
Answered - Sr. Risk Manager Collections/ Repo (Former Employee) - Tulsa, OK
Go back to Portland.
Answered - Senior Customer Service Representative (Former Employee) - Tigard, OR