Constant change made it very challenging to keep momentum and provide productive value.
Senior Manager, Software Engineering (Former Employee) - Denver, CO - November 11, 2019
Company has great benefits and pays well. Became extremely difficult to stay productive and get quality work done due to constant derailment of caused by nonstop changes to the org, direction of the business being supported, and changes to our staffing partners.
Installation Technician (Former Employee) - Waukegan, IL - November 11, 2019
In the beginning everything will be great. You will become a number you will be expected to make everyone happy even though customers treat you like garbage Your metrics are graded and your raise will be graded accordingly , it will be your fault that the equipment they gave you failed,It will be your fault that something else did not work even though that is not why you went there. Every supervisor does things their own way
Supervisor (Current Employee) - Saint Paul, MN - November 11, 2019
Comcast isn’t just a job, it’s a career and a family. Over the 5.5 years I worked at Comcast I had supportive leaders that taught me how important it is to put your employees first, so they can truly provide the best customer service.
Sales Manager (Former Employee) - New Haven, CT - November 11, 2019
Increase culture as well as following the company code of conduct if Comcast has future plans of growth within. The sales are easy to make on the frontline back end operations with corporate need major work.
Cable Technician (Former Employee) - Port Murray, NJ - November 11, 2019
You had to meet 100 different metrics or more at each job, several times a day. You could meet 99 and fail because one of them was near impossible to achieve. Management was horrible and took very little responsibility. The work itself is great, but management and metrics completely ruin the job experience.
Technician (Former Employee) - Harrisburg, PA - November 11, 2019
It was a good job to work for I learned alot . Picked up alot of skills and worked alot of overtime and it had a 10% night pay differential
They are union so there really wasnt much advancement & the pay shouldve been better but I was there going on 13 yrs
Is Indeed your favorite place to learn about companies?
Job Work/Life Balance
Customer Account Executive/ Retention Agent (Former Employee) - Malden, MA - November 11, 2019
No comment at this time except that I felt stuck at the position with no ability to advance also I felt as if I was compelled to sell products to chat I.ers that they did not need and would be reprimanded if I did not do so. Tbe co her. Was not to help tbe gusto.er but to force the customer to purchase more
Stressful job, lousy management all around, company really about its money. That do not care about the employees nor the consumers.
Customer Service Representative (Former Employee) - Mississippi - November 11, 2019
Stressful job, lousy management all around, company really about its money. That do not care about the employees nor the consumers. They are ripping the consumers off knowingly. Every product they offer is garbage, the alarm system doesn’t work properly, the phone service hardly works they both are constantly offline, and they overcharge for the internet data that they slow down at their discretion downpattdiscretion which causes all types of problems
Customer Experience Specialist CE3 (Current Employee) - Saint Paul, MN - November 11, 2019
Comcast was a very fun environment to work at. Going to miss my job there after relocating our call center to Houston. I would have stayed but the current call center that they have here in MN was not my preference.
Xfinity Sales Professional (Current Employee) - Fort Collins, CO - November 10, 2019
The management team is wonderful, they really care for your success and well being. Overall it's a great company to work for. In this position, you never really get time off but the company makes sure to commend hard work. The job can be stressful from time to time.
Field Technician (Former Employee) - Atlanta, GA - November 10, 2019
When I started this job as a Field Technician, I quickly began to love it, because I was constantly on the move, never in the same place all the time and getting the chance to stay in front of various technology. These parts of the job was always the greatest benefits. The down side is where the field management contradict themselves at every turn. They speak as if they have your best interests in
Priority service (Former Employee) - Enfield, CT - November 10, 2019
It's the place that dreams go to die. you're tied to a desk via a headset, and get yelled at by upset customers for eight hours. Every thing is watched and recorded while you are unable to move, calls are graded each week and you'll never be perfect some how you'll always be able to do something better or add something more to offer
REMOTE SERVICE TECHNICIAN (Former Employee) - Columbus, OH - November 10, 2019
worst job ever. they have absolutely no empathy for their customers, and completely lack respect for them. We were expected to persistently nag each and every customer to spend more money, the billing system was never right, 80% of the callers were already irate when you answered because of the hoops they had to jump through with the automated system just to speak to someone who speaks the same language.
Comm Tech 4 (Former Employee) - Boca Raton, FL - November 10, 2019
Terrible place to work. Supervisors are clueless. You are constantly battling with repeats that you cant control. I.G. old customers that cant understand how to use the equipment, bad signal from the plant itself, slow maintenance responce etc. They want you in and out of a job in 45 mins but just doing the trace procedures takes about a 1hr. Then your supervisor is calling you every 10 mins rushing you to complete the job, but they wont answer their phones if you need help because they have no training on the equipment that also is faulty.
Senior Account Executive (Former Employee) - Philadelphia, PA - November 10, 2019
I worked there successfully for 15 years, brought on new accounts grew them and after a certain level they would take them away and give them to someone else. Upper managers don’t care about reps. They say they do but. saying and showing are 2 different things. You can be loyal to a company but. Most of these companies are not reciprocal. Knowing this go learn and leave. I now work for myself!